Terms of Service

Last updated 19 April 2026

Acceptance of Terms

By accessing and using AI Avenue's website, chatbot, assessments, training programs, or advisory services, you accept and agree to be bound by these Terms of Service. If you are entering into this agreement on behalf of an organisation, you warrant that you have authority to bind that organisation to these terms.

Service Description

AI Avenue provides AI training, workshops, advisory, and implementation coaching services for Australian and New Zealand organisations. Our offerings include the AI Academy (AI 101, 201, and 301), corporate training, the AI Productivity Diagnostic, use-case ideation sessions, and ongoing advisory retainers. Program content, schedules, and inclusions may change over time; the scope of any engagement will be confirmed in writing before commencement.

Payment Terms

Fees for training programs and advisory engagements are quoted in Australian dollars and are exclusive of GST unless stated otherwise. Invoices are payable within 14 days of issue unless agreed otherwise in writing. Late payments may incur interest at 2% above the RBA cash rate and recovery costs. A deposit may be required to secure training dates.

Cancellation and Refunds

For scheduled training and workshops, cancellations more than 14 days before the session receive a full refund or reschedule at no cost. Cancellations between 7 and 14 days before the session receive a 50% refund or reschedule. Cancellations within 7 days are non-refundable, but we will use reasonable efforts to reschedule where circumstances permit. Advisory retainers may be terminated by either party with 30 days' written notice, with fees payable up to the end of the notice period.

Intellectual Property

All training materials, slide decks, playbooks, frameworks, prompts, and methodologies provided by AI Avenue remain our intellectual property. Clients are granted a non-exclusive, non-transferable licence to use these materials internally for the purpose for which they were provided. Materials may not be resold, redistributed, or used to deliver competing training without our prior written consent. Any custom workflows or outputs we build specifically for your organisation belong to you.

Limitation of Liability

To the maximum extent permitted by law, AI Avenue's total liability for any claim arising out of or in connection with our services is limited to the fees paid by you for the specific engagement giving rise to the claim. We are not liable for indirect, consequential, or special loss, including lost profits, lost data, or business interruption. AI outputs are generated by third-party models and should be verified before use in any material decision; we do not warrant the accuracy or completeness of AI-generated content.

Australian Consumer Law

Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) or any other law that cannot lawfully be excluded. Where our services come with a non-excludable guarantee, our liability is limited (at our option) to resupplying the services or paying the cost of resupply.

Dispute Resolution

If a dispute arises, the parties agree to attempt to resolve it in good faith through direct discussion before commencing any formal proceedings. These Terms are governed by the laws of New South Wales, Australia, and the parties submit to the exclusive jurisdiction of the courts of New South Wales and the Federal Court of Australia sitting in Sydney.

Contact Us

If you have any questions about these Terms of Service, please contact us at legal@aiavenue.com.au.